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31) Will I be charged if want to see my LCL shipment in the shipping company or agent’s warehouse?
Yes. LCL shipments are stacked in storage containers or packed in pallets for space utilization and storage in transit. It requires special equipment such as forklifts and manpower to make your items available for viewing.Read more
30) Will I be charged for cancellation if I schedule and cancel pickup/delivery?
Usually cancellation charges are applicable only if reasonable notice is not given before pickup as expenses are incurred to dispatch a crew with truck. You can read our terms & conditions to understand what constitutes reasonable / unreasonable notice and what the maximum / minimum charges are.Read more
29) Who is responsible if something goes wrong with my shipment, my shipping company or their agents?
We are liable to the extent specified in our contract’s terms and conditions. We recommended that you purchase extended protection by way of insurance for complete peace of mind.Read more
28) What should I expect from the local agent? There could be differences in time zone, local laws and service levels, do I need to be prepared / plan for any roadblocks or delays due to the involvement of additional parties?
Involvement of agents does not cause delays, on the contrary it expedites processing / clearance / delivery of your shipment as agents are experts in local laws and demographics. We will ensure the following for you: We will send required information/paperwork to the local agent We will send your contact details ahead of time to the local agent We will send you the agent’s contact information ahead of time We will ensure that the local agent contacts you and you have their contact information Any additional charges if applicable (cancellation charges, warehouse inspection…Read more
27) Why are there so many agents / parties involved in shipping my cargo?
To answer this question let’s break up your overseas shipment into 3 parts: Origin Services: Packing, loading, palletizing/crating (LCL only) and storage (if required). Door-to-Port Transportation: Trucking your container from the terminal to your home and then back to the port or to the warehouse (LCL), and ocean transportation.v Destination Services: Customs clearance, storage (if required), trucking your container or shipment to your door, unpacking, and removal of debris. Based on the above, depending on where you are moving from and to the following minimum services are required to ship your items from…Read more
26) I am purchasing insurance. Do I receive an insurance Certificate and Terms & Conditions?
This is your contract with the insurance company. You should ask your shipping company for a copy of the terms & conditions and read them before purchasing insurance.Read more
25) What is the valued inventory?
The valued inventory is pertinent when purchasing all risk or full replacement insurance. The insurance underwrite requires that you declare all items over $500 in the valued inventory prior to processing the insurance policy.Read more
24) Is my passport required? If yes when and why?
Your passport is required at the destination port in India for customs clearance. Indian customs will verify your arrival/departure dates in the last 2 years, that you have not claimed TR benefits in the last 3 years and then endorse your shipment in the passport,Read more
23) What is the Bill of Lading? When can I expect to get it from my shipping company?
The Bill of Lading is a document that establishes the terms of a contract between a shipper and the carrier. It serves as a document of title, a contract of carriage and a receipt for goods. The Bill of Lading is normally issued within a week to 10 days after sailing of your shipment.Read more
22) What is the Household Goods Descriptive Inventory?
The Household Goods Descriptive Inventory (referred to as inventory or packing list) is one of the most important documents in your shipment. It is the official record of the items and quantities of items being shipped by you. It is required for customs clearance and insurance claims if any.Read more