29) Who is responsible if something goes wrong with my shipment, my shipping company or their agents? -

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We are liable to the extent specified in our contract’s terms and conditions. We recommended that you purchase extended protection by way of insurance for complete peace of mind.

28) What should I expect from the local agent? There could be differences in time zone, local laws and service levels, do I need to be prepared / plan for any roadblocks or delays due to the involvement of additional parties? 30) Will I be charged for cancellation if I schedule and cancel pickup/delivery?