Yes things can go wrong although more of an exception that a rule. Due to the nature of shipping, handling of your shipment on multiple occasions by various parties during packing, loading, terminal handling, customs checks, unoading and unpacking.
Our liability for loss or damage is only $0.60 per pound package (standard in moving industry) and when your items are in our physical possession as we have no control over your shipment at other times (ocean transit, customs checks, etc).
We offer extended protection by way of insurance. Check with your Relocation Advisor for insurance options.