Job code: EIC103
Export/Import Coordinator
Location: San Francisco Bay Area, New York / New Jersey
Job Description : We are looking for a qualified candidate for our Export/Import Department. Ideal candidate will possess previous Sales/Traffic/Customer Service experience for Export/Import air/ocean shipping, FCL/LCL rate quotations, booking cargo on vessels/flights, cargo releases, intermodal operations, documentation and inside sales related to the Export/Import field.
Compensation will be commensurate with experience and includes bonus / incentives.


Responsibilities will include but not limited to:

• Provide pricing information and rate quotes to customers.
• Receive and process FCL/LCL orders; schedule and book containers for shipment with steamship lines.
• Arrange for trucking and warehousing when required for cargo.
• Rate negotiation with steamship lines and agents.
• Bookings / AES Filing / Documentation / Insurance.
• Establish relationships with agents and carriers that guarantee efficient and accurate routings and billings.
• Interface with domestic and overseas offices representatives and agents to resolve problems.
• Provide information to customers on disposition of their cargo and provide outstanding customer service.
• Effective communication with customers, steamship lines, agents, truckers and warehouses by email, fax and phone, to provide information on available services, shipping and cargo bookings.
• Enter all information and data in computer system on a continual basis.
• Candidate must be able to work independently with minimal supervision

• Export Administration Regulations.
• US Customs AES
• FMC Rules and Regulations
• IMDG

1. Minimum 2 years of Customer Service experience required.
2. College degree preferred but not required.
3. Strong problem solving skills.
4. Good organizational and analytical skills; ability to prioritize tasks and meet deadlines.
5. Excellent written and oral communication skills
6. Ability to handle a large volume of work while maintaining focus on the customer; Works well under pressure; flexible and outgoing team player.
7. Strong working knowledge of Microsoft Office tools (Outlook, Word, Excel, PowerPoint and Access).